Moving day has arrived, and you’re ready to move house and embark on this new chapter of your life. You can’t wait to get into your new place, relax and enjoy a celebratory glass of your favourite fizz. But you’re stuck on your old driveway as the removal company hasn’t shown up… that glass seems beyond reach.
If you’ve arrived at our door because your removalists haven’t arrived at yours, skip to the ‘I need help now’ section or contact us now.
A scenario that you don’t want to imagine but is not unheard of. Sometimes removalists fail to arrive at the scheduled time, or perhaps not at all. It should never happen and will never happen when you find a quality removalist. However, if you’re currently in this situation or are worried it may become a reality, and you need a plan, we’re here to offer our guidance on what to do if your removalists don’t show up.
Why removalists may not show up:
Moving can cause stress, leading to the possibility of forgetting details and making mistakes in the process. Or perhaps your removal company has simply let you down. Many factors can affect the smooth running of the day including:
- A mix-up with dates
- An accidental double-booking
- Traffic delays
- Vehicle issues
- A shortage of staff
- Did the removal company receive the booking? (I.e. did your partner forget to book them?)
- Was it a scam…?
If any of these worst-case scenarios have happened, or your worried that they might happen, then you need a back-up plan.
GNR as your Plan B
Ideally, the removalists that you booked with should inform you of any issues. However, sometimes they fail to communicate, leaving you stranded. Having a backup plan is important. Taking control sooner results in getting the job done sooner.
By choosing GNR as your reliable moving company from the start, you won’t have to worry about any of the potential impacts. We proudly offer a stress-free and cost-effective furniture removal service. Giving you peace of mind that you and your belongings are safe.
However, if you’ve already chosen another company, we’re here as your plan B, and are on-hand to help.
I NEED HELP NOW: My removal company haven’t shown up
You’re doing the right thing; you’ve most certainly landed in the right place. Now, follow these steps:
Step 1: Contact the original removers. Before proceeding, double-check to ensure there are no misunderstandings or that they are not already en route. If you do manage to get in touch, stay professional, focused but firm, right now getting the move complete is your most pressing concern. If they don’t answer after waiting a bit, it’s time to move on to step 2.
Step 2: Put your backup plan into action. Contact your local remover experts. We are on hand to answer your call and provide the quickest possible solution. From packing and unpacking to pet or vehicle transportation, we’ve got the experience to make it happen. Let us see how we can help you right now.
Step 3: Investigate seeking compensation. You may be able to seek compensation from the removal company who failed to meet their contractual obligations. We always recommend having removals insurance in place.
Unforeseen circumstances affecting your move
If you must vacate your current location immediately and unforeseen circumstances affect the move, we offer a modern, clean, and secure storage facility for full—and short-term storage solutions. We pick up your items, pack them securely, store them safely, and deliver them back to you when you’re ready.
Choosing your removalist
When choosing your removalist service, it’s important to:
- Do your research.
- Check out their customer reviews.
- Check if they’re a member of the Australian Furniture Removers Association (AFRA).
- Make sure you understand the contract.
- Discuss with your removalist what happens if they can’t make it.
- Read our blog on mistakes to avoid when hiring a Cairns removalist.
- We also recommend removals insurance. Greater Northern Removals Pty Ltd (Authorised Representative No. 276057) is an authorised representative of Aldridge & Street Pty Ltd and can help you arrange insurance to protect your belongings while in transit or storage.
Dealing with removalists who don’t show up can be stressful. By planning, researching, and choosing a trustworthy company, you can solve most of these problems. That’s why people look to GNR as their solution. You need a reliable, quality service that gets you to that glass of fizz in your lovely new property.
