QUALITY POLICY STATEMENT

In conducting our business, we have a commitment to our customers for ensuring complete satisfaction with the standard and quality of our work. We offer proposals, options and solutions to our clients as part of our service delivery package and we seek their feedback to measure our performance.

Our company policies, procedures and work practices are reviewed regularly, and where appropriate redefined to meet the changing needs and expectations of our clients. This assists in ensuring that our employees maintain a standard approach for delivering effective and efficient services.

All company employees are encouraged to be involved in reviewing and offering suggestions for improvement to our method of operations and service delivery procedures.

The Owners together with the management team is responsible for fostering an environment for quality management and continuous improvement among all employees

We recognise the necessity for an environmental policy and that we can recycle waste. All workers are made fully aware of our policy and will promote and assist in its implementation. We have established the following commitments:

• Aim to prevent all forms of pollution.
• Reduce wherever practicable the consumption of natural resources.
• Reduce, Re-use, and Recycle wherever possible.
• Used packing materials are to be placed in recycling containers.
• All office staff will recycle waste paper.
• When ordering materials, checks are to be made to ensure items can be recycled and re-used

For your protection, Greater Northern Removals is a full member of AFRA and therefore bound to AFRA’s strict code of conduct.
View more videos from AFRA on our YouTube Channel.

– Updated August, 2019

The following sets forth the Privacy Policy for the Greater Northern Removals and Storage website, https://gnremovals.com.au.

Greater Northern Removals and Storage is committed to providing you with the best possible customer service experience. Greater Northern Removals and Storage is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Greater Northern Removals and Storage customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Greater Northern Removals and Storage takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Greater Northern Removals and Storage reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Greater Northern Removals and Storage reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Greater Northern Removals and Storage welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday. E-mail: info@gnremovals.com.au