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Moving

With so many considerations when moving, we have put together a list of the questions we get asked most often. If you need more information, get in touch with one of our friendly team who will be happy to assist.

FREQUENTLY ASKED QUESTIONS

What services does Greater Northen Removals and Storage provide?

We offer a full range of removal services including:

  • Local moves within the Cairns region
  • Domestic moves within Australia both intra and interstate
  • International moves
  • Storage (long and short term)
  • Office moves
  • Transportation of pets (Australia only)
  • Vehicle relocation
  • Travel insurance
  • A range of packing/unpacking services
  • Cleaning services

When should I call a moving company?

We recommend getting in touch as soon as possible to ensure you have your preferred moving date secured – Thursdays and Fridays are our most popular days for example. Six weeks is comfortable but the more notice you give, the more choice and flexibility you will have. For busier periods such as towards the end of the calendar year, you may need to allow longer.

What is the relationship with Greater Northern Removals and Storage and Chess Moving?

Greater Northern Removals and Storage is partners of the Chess Moving Australia group, an Australia wide network (11 offices in all states) of long-standing family owned professional removal companies. All partners are full members of AFRA and therefore bound by its strict code of conduct which allows us to offer you a professional and secure service nationally.

How do I obtain a moving quote?

You can use the quick quote or the full quote functions on our website to give you an estimate as a starting point. For a more detailed quote please contact us [insert hyperlink] to arrange a visit to your home or workplace, with one of our consultants. Getting a fixed price means there are no nasty surprises, and that nothing will be overlooked such as ease of access to your property. If this is not possible, we can go through your requirements on the phone and what’s more, our quoting service if free of charge with no obligation.

What items are you unable to move?

The following are dangerous goods and are not transportable by Greater Northern Removals and Storage:

  • Perishable Foods & Cooking Oils
  • Cleaning Solvents
  • Aerosol Cans
  • Matches & Firelighters
  • Pesticides
  • Flammable Liquids of ANY KIND
  • Dangerous Chemicals of ANY KIND including
    • Swimming Pool Chemicals
    • Photographic Chemicals
    • Gas Cylinders emptied at Authorised Locations

How long is my quote valid for?

Our quotes are valid for 30 days, unless otherwise specified.

Do I have to be there for the move?

We strongly recommend that you are – this way, your furniture will be moved into the correct rooms when your destination is reached. If you can’t be, please speak to us for alternative options.

What if my home is not ready when goods are due for delivery?

We have storage facilities at our depots and can arrange for your belongings to be safely stored here until your home or office is moved. Please contact us to discuss options and for a quote.

Can Greater Northern Removals and Storage dismantle and re-assemble items?

At Greater Northern Removals and Storage, dismantling and reassembly of items such as beds is what we do every day, so it takes us no time at all and is included as standard for each move. If you do have other pieces of furniture or things which cannot be transported assembled, we will quote for these separately. These include but are not limited to:

  • Trampolines
  • Desks
  • Large cabinets
  • Cubby houses
  • Gym sets

Will Greater Northern Removals and Storage pack personal effects?

Depending on your requirements, Greater Northern Removals and Storage can complete all of your packing and can also supply specialist boxes for clothing if these are required. Contact us today for a quote.

Should I take out moving insurance?

At Greater Northern Removals and Storage, we pride ourselves on treating your belongings with the utmost care however, incidents which are beyond our control, do happen. For peace of mind, we would always recommend taking out insurance and are happy to explain the risks with you, as well as organise a quote for cover which best suits your need. For more information, contact one of our friendly staff.

Domestic moves

Can you move my pets?

We understand that your pets are part of your family and as such, will organise specialised transport for them, with trusted companies for domestic moves.

Can you help me move my vehicle?

Assuming you don’t want to self-drive, we can organise a quote to move your car or boat safely.

International moves

Can you move my pets?

We cannot assist with pet transportation if you are moving overseas, but you can find out more here: https://www.environment.gov.au/biodiversity/wildlife-trade/non-commercial/household-pets.
Be mindful that different countries have different quarantine requirements, so make sure you are fully across these and understand the costs and timeframes involved.

Will my electrical appliances work overseas?

This all depends on the voltage of the country you are moving to as well as the type of plug. Some simply require a new plug whereas for other countries, you’ll need to invest in a transformer. You can find out more here http://www.worldstandards.eu/electricity/plug-voltage-by-country/

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Vehical transport

Services

Valet unpacking

Services

Pet transport

Services

Cleaning services

Services