With so many considerations when moving, we have put together a list of the questions we get asked most often. If you need more information, get in touch with one of our friendly team who will be happy to assist.
We offer a full range of removal services including:
We recommend getting in touch as soon as possible to ensure you have your preferred moving date secured – Thursdays and Fridays are our most popular days for example. Six weeks is comfortable but the more notice you give, the more choice and flexibility you will have. For busier periods such as towards the end of the calendar year, you may need to allow longer.
Greater Northern Removals and Storage is partners of the Chess Moving Australia group, an Australia wide network (11 offices in all states) of long-standing family owned professional removal companies. All partners are full members of AFRA and therefore bound by its strict code of conduct which allows us to offer you a professional and secure service nationally.
The following are dangerous goods and are not transportable by Greater Northern Removals and Storage:
We strongly recommend that you are – this way, your furniture will be moved into the correct rooms when your destination is reached. If you can’t be, please speak to us for alternative options.
We have storage facilities at our depots and can arrange for your belongings to be safely stored here until your home or office is moved. Please contact us to discuss options and for a quote.
At Greater Northern Removals and Storage, dismantling and reassembly of items such as beds is what we do every day, so it takes us no time at all and is included as standard for each move. If you do have other pieces of furniture or things which cannot be transported assembled, we will quote for these separately. These include but are not limited to:
Depending on your requirements, Greater Northern Removals and Storage can complete all of your packing and can also supply specialist boxes for clothing if these are required. Contact us today for a quote.
Typically, it takes two to four weeks to inspect a property, provide a quote and schedule in the move, depending on where you are moving to.
During the summer school holidays, we advise customers to provide as much notice as possible to ensure your move date is available.
We contact our customers at least one working day before the scheduled moving day to advise of a time. This means you will know exactly when your belongings will be ‘lifted’ from the property, so you can be ready. You’ll already know approximately when we are due (morning or afternoon for example) however, we like to be as accurate as we can which is why we confirm the day prior, meaning less likelihood of any changes.
As part of our commitment to provide excellent customer service, we provide a courtesy call to our customers prior to the removal taking place.
Professional piano removals
Our team of professional removalists will handle your prized instrument with care from the moment it leaves your home until it arrives at your new abode.
Whether it’s an upright or grand piano, we have specialist equipment and packing materials to transport your belongings safely.
Pool table removals
Owners of pool tables will know just how heavy they are, weighing anywhere up to 250kg. Pool tables can also be very fragile due to their slate beds, so they are not items you’d want to be moving without professional equipment or experience.
Our removalists have experience and the specialist equipment needed to move your pool table without causing damage.
Some larger pool tables may need to be dismantled for safe transport, particularly if the move requires stairs.
In most cases, we are able to move pot plants, with the exception of moves to West Australia and Tasmania, where border control restrictions need to be adhered to.
We have a large range of protective materials for paintings, mirrors and glass items:
Custom made crates are also an option to ensure your valuable items remain damage-free.
Yes, our customers can pack their own boxes.
Greater Northern Removals & Storage can provide you with advice on packing depending on your consignment.
Generally, we advise customers to pack items upright, even plates and bowls, to provide greater protection whilst in transit.
The make and model of your white goods will determine the preparation. Generally, fridges should be turned off 24 hours prior to the move.
Some washing machines may require a specialist to uninstall or disconnect.
All furniture should travel empty meaning you will have to empty those drawers before the big move.
You can use the quick quote or the full quote functions on our website to give you an estimate as a starting point. For a more detailed quote please contact us to arrange a visit to your home or workplace, with one of our consultants. Getting a fixed price means there are no nasty surprises, and that nothing will be overlooked such as ease of access to your property. If this is not possible, we can go through your requirements on the phone and what’s more, our quoting service if free of charge with no obligation.
Our quotes are valid for 30 days, unless otherwise specified.
At Greater Northern Removals and Storage, we pride ourselves on treating your belongings with the utmost care however, incidents which are beyond our control, do happen. For peace of mind, we would always recommend taking out insurance and are happy to explain the risks with you, as well as organise a quote for cover which best suits your need. For more information, contact one of our friendly staff.
Customers can book their removals online through our website, by calling 07 4035 5500, or visiting us at one of our depots.
Customers are required to pay in full, 48 hours prior to the move. This can be via bank transfer or credit card. What’s more, we do not charge any credit card fees.
A $100 deposit is required at the point of booking.
We recommend all customers discuss their cover with their insurance broker to determine whether their belongings are insured. Greater Northern Removals & Storage is an Authorised Representative (No. 276057) of Cowden (VIC) Pty Ltd and can help you arrange your insurance to protect your items whilst they are in transit or storage.
We understand that plans can change, whether that’s through sickness or the house sale not completing. Whatever the reason, we request at least 48 hours’ notice where possible.
Changing your mind or not giving a valid reason for the cancellation will result in a cancellation fee will being applied.
We understand that your pets are part of your family and as such, will organise specialised transport for them, with trusted companies for domestic moves.
Assuming you don’t want to self-drive, we can organise a quote to move your car or boat safely.
We cannot assist with pet transportation if you are moving overseas, but you can find out more here: https://www.environment.gov.au/biodiversity/wildlife-trade/non-commercial/household-pets.
Be mindful that different countries have different quarantine requirements, so make sure you are fully across these and understand the costs and timeframes involved.
This all depends on the voltage of the country you are moving to as well as the type of plug. Some simply require a new plug whereas for other countries, you’ll need to invest in a transformer. You can find out more here http://www.worldstandards.eu/electricity/plug-voltage-by-country/
Choosing the wrong removalist can expose customers to significant risks, particularly for long-distance and interstate moves where logistics are more complex. Common risks include:
These risks can lead to stress, additional costs, and disruption. Using an experienced removalist with established interstate processes helps reduce the likelihood of these issues.
Interstate moves require careful coordination. When a move is poorly managed, problems can occur throughout the transport and delivery process, including:
Because interstate moves from North Queensland involve longer distances and fewer transport windows, experience and planning are critical to reducing disruption.
Responsibility for damage during a move depends on the terms of service, handling processes, and any insurance or transit cover arranged. Professional removalists typically explain coverage options before a move and outline responsibilities in their agreements. Damage risks can increase if items are improperly packed, handled, or secured during transit. Customers should clarify insurance options, packing responsibilities, and claims processes before confirming a booking. Using an experienced removalist with structured packing and handling procedures helps reduce the likelihood of damage during transport.
A professional removalist should hold appropriate insurance, including public liability and workers’ compensation. Transit or goods-in-transit cover is typically discussed with customers prior to a move and may vary depending on service type and distance. Insurance helps protect against unforeseen incidents during loading, transport, and unloading. Customers should always confirm what insurance is included, what additional cover is available, and how claims are handled. Clear communication around insurance is particularly important for interstate and long-distance relocations.
The true cost of a failed move often extends far beyond the original quote. Additional costs may include:
For interstate relocations, recovery costs can escalate quickly. Selecting an experienced removalist helps minimise these hidden costs.
A low upfront quote does not always represent the lowest overall cost. Cheaper removal services may involve trade-offs that increase risk, such as:
While price matters, experience, reliability, and transparency often determine the true cost of a move.
Damage or delays during an interstate move can result in costs well beyond direct repair or replacement. These impacts may include:
Because interstate moves involve longer transit times, resolving issues can be more complex and costly.
If a removalist cancels or misses a scheduled move date, customers may face immediate logistical challenges, including:
Reliable removalists reduce this risk through planning, capacity management, and clear communication.
Interstate moves from North Queensland involve logistical challenges not typically faced in metropolitan relocations, such as:
These factors make experience and route knowledge essential when planning long-distance moves.
Moves from Cairns or Townsville interstate can present challenges including:
Removalists experienced in North Queensland relocations are better equipped to manage these challenges.
Distance and remoteness influence both pricing and delivery timelines due to factors such as:
An experienced interstate removalist can explain how these factors affect cost and timing.
When planning a long-distance move from regional Queensland, customers should check:
Clear expectations and experienced handling reduce the risk of delays or damage.
Experience in long-distance moves is demonstrated through established interstate routes, years of operation, customer reviews, and transparent explanations of logistics processes. Removalists who regularly handle interstate relocations are better prepared for distance-related challenges. Reviewing case examples and customer feedback can provide insight into a company’s experience.
What should you look for in a reputable interstate removalist?
A reputable interstate removalist should have proven experience, clear service terms, appropriate insurance, and a strong customer review history. They should communicate clearly about timelines, pricing, and responsibilities. Transparency and consistency are key indicators of reliability, especially for long-distance relocations.
Reviews and experience provide insight into a removalist’s reliability, professionalism, and ability to manage complex moves. Long-standing companies with consistent feedback are often better equipped to handle interstate and regional relocations. Customers should review recent feedback and assess their experience alongside service offerings and communication quality.
10 Hollingsworth St., Portsmith, Queensland. 4870
(07) 4035 5500
185 Enterprise Street, Bohle, Queensland. 4818
1800 668 377
114 Balham Road, Archerfield, Queensland. 4108
1800 656 364
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